Tracking

We have sent your shipment information to the carrier and created your shipping label bundle, which includes your labels plus any other required documentation. We have emailed your label bundle to you and posted it to your account (if you have one), so you may print it directly from your email or from your account.

It may take up to 24 hours for your shipment’s tracking to update after pickup or dropoff. If you do not see updates to your shipment’s tracking for over 48 hours after the date that you believe your package shipped, please contact your sender to confirm the ship date. If it has in fact shipped, please contact us (not the carrier) for assistance.

Your shipment’s tracking shows that it has been successfully picked up by the driver. It will then be taken to the local carrier center where it will be sorted and sent on its way. If in fact your shipment has not actually been picked up, please contact us (not the carrier) for assistance.

Your shipment is on its way to its delivery address. It could be in a vehicle or on a plane or train, or it could be at a carrier location en route. It does not necessarily mean that it’s physically moving at the time of the scan.

Shipments are scanned at varying points from pickup until delivery, and tracking is updated upon each new scan. It is not unusual for a shipment to go more than 24 hours without a new tracking scan while en route, especially while on a truck during a long transfer, such as when it’s traveling cross country. We monitor all shipments from pickup to delivery. If you are concerned about how long it’s been since your shipment’s last scan, please contact us (not the carrier) for assistance.

Your shipment was scanned for loading onto a delivery truck, and it is out for delivery by the end of the day. If the delivery location is closed, or a signature is required and no one is available to receive it or sign for it, delivery will be re-attempted during the next business day. If you need to make alternate delivery arrangements, please contact us (not the carrier) for assistance.

Your shipment was delivered. Typically, shipments are left at the front door for residential deliveries and in designated receiving areas for business deliveries.
In the interest of employee and customer safety during the coronavirus (COVID-19) pandemic, our carrier has temporarily adjusted its Signature Required guidelines. Recipients no longer need to sign for Signature Required deliveries; however, the driver will still need to make contact with the recipient. The recipient must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show a government-issued photo ID.

Something unexpected has occurred that may delay or prevent delivery of your shipment. It does not mean that your shipment will definitely be delayed.
There are many reasons that a delivery may be delayed or prevented. Some examples include that mechanical or operational issues have occurred; a delivery location is closed; no one is available to receive or sign for your shipment; customs has requested an inspection or clarification; or weather conditions have affected delivery. In most cases, delivery will be automatically rescheduled for as soon as possible. Rest assured that we are monitoring all shipments for delivery exceptions and communicating directly with the carrier to complete delivery. If you are concerned about the delivery of your shipment, please contact us (not the carrier) for assistance.